This course provides the foundation and skills needed to succeed as a team manager. It assists students in learning how to best approach situations, communicate effectively, work with employees, manage conflicts and produce results.


Course benefits:

* Understand the unique position of managers as “servant leaders” among workers.

* Identify key aspects to good communication, including listening skills and understanding body language, among other things.

* Explore effective management styles for different kinds of employees, including introverts and extroverts.

* Identify personality types and how to work with them.

* Develop management training skills, such as running effective meetings and debriefing after conflict resolution.


Who should attend: Team leaders and managers in the workplace who want to gain a better understanding of their responsibilities and learn new skills for dealing with difficult situations.


Prerequisite: None

Prior knowledge assumed: General knowledge of the art of management.