Using ChatGPT Safely and Productively at Work

Course Overview

This short course introduces professionals to ChatGPT as a practical workplace tool. It is designed for employees across all sectors - office-based teams, NGOs, construction and industrial operations, healthcare support roles, and beyond - who want to use ChatGPT confidently, safely, and productively in their daily work.

The course explains what ChatGPT is and what it is not, how it can support common workplace tasks such as drafting communications, summarising information, and organising ideas, and where its limitations lie.

Strong emphasis is placed on safe usage: protecting confidential and sensitive information, recognising inaccurate or fabricated content, and understanding company policies around AI tool use.

Learners will also explore practical techniques for writing effective prompts to get better, more reliable results.

By the end of this course, learners will be equipped to use ChatGPT as a responsible and effective productivity tool, regardless of their industry or role.

Learning Outcomes

By the end of this course, learners will be able to:

1. Explain what ChatGPT is, how it works at a basic level, and what its capabilities and limitations are in a workplace context.
2. Identify appropriate and inappropriate uses of ChatGPT for their specific role and industry.
3. Apply data protection and confidentiality principles when using ChatGPT, including recognising what information should never be shared with the tool.
4. Recognise the risk of inaccurate, outdated, or fabricated information ("hallucinations") and apply verification steps before relying on ChatGPT-generated content.
5. Write clear, effective prompts to improve the quality and relevance of ChatGPT's responses.
6. Use ChatGPT to support common workplace tasks such as drafting emails, summarising documents, and organising information, while maintaining professional judgement and accountability for final outputs.
7. Follow organisational policies and ethical guidelines when incorporating ChatGPT into daily work practices.